Mind You Enterprise Cancellation and No-Show Policy

Cancelling Your Session

What You Need To Know About Canceling Your Session
Need to cancel your session? Don’t worry. It’s as easy as 5 steps!

How can I cancel?

Step 1: Log in to your Mind You dashboard via https://portal.mindyou.com.ph/login
Step 2: Click ‘View My Appointment Details’
Step 3: Under ‘Actions‘, click the ‘Cancel‘ button
Step 4: Click on ‘Book a New Appointment‘ to reschedule
Step 5: Let us know why you canceled your session, and click ‘Confirm Cancellation‘

Don’t forget: As much as possible, try not to cancel your appointment within 24 hours so that other members of your organization can book a session too!

What you need to know:

Depending on the subscription your company has with Mind You, your organization may be billed for canceled sessions within 24 hours. Make sure to prevent canceled sessions from being charged to your company by canceling beyond 24 hours.

Appointment No-Shows

Unable to attend your scheduled session at the last minute?
What can you do next? Here are some do’s, don’ts, and reminders.

Feel free to explain your reason for not being able to attend the session by sending an email to support@mindyou.com.ph. Rest assured, our team will get back to you at the soonest possible time!
Book a session with your preferred time slot again.

DON’T

Feel the need to explain yourself to your attending psychologist, especially if the time for your session has come and gone; as they are likely to be in the middle of their next appointment.

WHAT YOU NEED TO KNOW:

Your Mind You psychologist will only be waiting for you for 20 minutes. Once the 20 minutes of your appointment time are up and you still have not appeared to have your session, your session will automatically be marked as a “No Show”.
Depending on the subscription your company has with Mind You, your organization may have to be billed for No Show sessions. Make sure to prevent No Show sessions from being charged to your company by canceling or rescheduling beyond 24 hours.